Sapphire Guideline

Booking & Appointments

• Reservations: Appointments are required in advance to secure your preferred time.
• Arrival: Please arrive 15 minutes early to complete check-in and enjoy our relaxation areas.
• Late Arrivals: Arriving late may result in a shortened treatment to accommodate other clients. Full service fees apply.
• Cancellations: Kindly provide at least 24 hours notice for cancellations or reschedules. Late cancellations or no-shows are subject to a 50% service fee.

Spa Etiquette

• Quiet & Relaxation: Our spa environment is designed for tranquility. Please keep conversations soft and silence cell phones.
• Personal Belongings: Lockers are provided for your convenience. The spa is not responsible for lost or stolen items.
• Children: Our treatments are for adults unless otherwise specified. Children must be supervised in public areas.

Health & Safety

• Medical Conditions: Please inform us of any medical conditions, allergies, or injuries prior to your treatment.
• Pregnancy: Some treatments are not recommended during pregnancy. Please consult with your therapist.
• Cleanliness: For the comfort of all clients, we maintain strict hygiene and sanitation standards.

Spa Attire

• Robes and towels are provided for all treatments.
• For massages or body treatments, appropriate draping will be used at all times to ensure comfort and privacy.

Payment & Gratuity

• We accept major credit cards, cash, and gift certificates.
• A 15-20% gratuity is customary for your therapist.

Gift Cards & Packages

• Gift cards are available for any occasion and may be redeemed for services or retail items.
• Packages must be booked in advance and are subject to availability.

Special Considerations

• Some services may require a consultation prior to booking.
• Spa promotions and memberships cannot be combined with other discounts unless stated.